Helpful thinking – a virtuous circle
Now let’s look at this in practice. An irate customer contacts you and after explaining the issue demands to speak to your manager.
Remember to turn your own personal example back into a virtuous circle.
It is important to understand that just by changing how you think, you can turn the vicious circle into a virtuous one.
The outcome in the above example is that the customer feels that they were listened to and are getting the service that they require. You feel calm and in control.