Unhelpful thinking — A vicious circle
Now let’s look at another work example. An irate customer contacts you and after explaining the issue demands to speak to your manager. Click on each of the titles to discover more.
As you can see, what you think about one event can affect your feelings, behaviour and physical body. This can lead you into a vicious circle, which just gets worse and worse. Outcome – Customer is unhappy and you feel stressed and anxious.